Terms of Service

Effective: October 5, 2026 · Last updated: October 5, 2026

1. Acceptance of these terms

These Terms of Service ("Terms") govern your access to and use of the LoopDine mobile app, the LoopDine pages you reach by tapping or scanning a stand at a business (tap.loopdine.com), the business dashboards, and loopdine.com (together, the "Service"), operated by LoopDine ("we," "us," or "our"). By using the Service you agree to these Terms and our Privacy Policy. If you don't agree, please don't use the Service.

2. What LoopDine is

LoopDine lets participating businesses ("Businesses") run loyalty programs, and lets their customers ("Customers") collect visits and earn rewards.

• Customers get one LoopDine code that works at every participating Business, can see their loyalty cards and rewards in the app, and can add cards to Apple Wallet.
• Businesses can record visits, redeem rewards, set the terms of their own loyalty card, run prize games on their stands, and message customers who agreed to hear from them.

LoopDine provides the tools. Each loyalty program, prize game and offer is run by the Business that offers it.

3. Eligibility and accounts

You must be at least 13 years old to use LoopDine as a Customer, and at least 18 (or the age of majority where you live) to use it on behalf of a Business. If you act for a Business, you confirm you have authority to do so.

Customers sign in with a phone number and a one-time code. You must use a phone number you control. Business users sign in with an email address and password and are responsible for keeping those credentials confidential and for activity under their account.

4. Visits, rewards and prizes

• The Business decides. Each Business sets how many visits earn a reward, what the reward or prize is, and any conditions, and may change or end its program. Questions or disputes about a visit, reward or prize are between you and that Business.
• The Business provides the reward. LoopDine does not supply, guarantee or fund any reward or prize, and is not responsible if a Business declines to honour one, changes its program, or closes.
• No cash value. Visits, loyalty cards, rewards and prizes have no cash value, are not property, cannot be sold or transferred, and cannot be exchanged for money unless the Business says otherwise or the law requires it.
• Expiry. A reward or prize may have an expiry date, which is shown with it.
• Corrections. A Business may add a missed visit or reverse one recorded in error. We may correct or remove visits, rewards or accounts where we reasonably believe there was a mistake, duplicate entry, fraud or abuse.
• No purchase from LoopDine. The LoopDine app is free for Customers and nothing is sold to Customers through it. Whether a purchase is needed to earn a visit is set by the Business.

5. Emails and texts

If you give your email address and agree to the email terms shown, the Business you joined may email you your prize and occasional offers. Every email includes an unsubscribe link. Text messages from a Business are sent only if you separately opt in; opting in to texts is never required to play, join or earn a reward. Reply STOP to opt out of texts. Message and data rates may apply. We send sign-in codes by text when you sign in to the app.

6. Additional terms for Businesses

• Your program, your responsibility. You are responsible for the offers you make and for honouring the rewards and prizes your customers earn.
• Your customers' information. You may use customer information available to you through LoopDine only to run your loyalty program and to contact customers as they have agreed. You must not sell it, and you must comply with the laws that apply to you, including laws on marketing emails and texts.
• Messages you send. You are the sender of the messages you send through LoopDine and are responsible for their content. Do not add recipients who have not agreed to hear from you. We may limit or block sending to protect recipients and the Service.
• Promotions law. You are responsible for making sure your loyalty program and any prize game comply with the laws that apply to you.
• Staff. You are responsible for the people you give access to and for what they do in your account.
• Plans and fees. Paid plans, hardware and other LoopDine services are covered by the order, plan or agreement you accept for them. If that agreement conflicts with these Terms, that agreement controls for that service.

7. Acceptable use

You agree not to:

• Record visits that did not happen, create duplicate or fake accounts, or otherwise obtain rewards or prizes dishonestly
• Use someone else's phone number, code or account without permission
• Submit false or misleading information
• Use automated tools to play prize games, harvest content or submit forms
• Attempt to access another person's or another Business's data, or non-public parts of the Service
• Interfere with the Service or attempt to compromise its security
• Use the Service in any way that violates applicable laws

We may suspend or close accounts, void visits, rewards or prizes, and limit or refuse service to protect customers, Businesses and the integrity of the Service.

8. Deleting your account

You can delete your account at any time in the app under Profile → Personal → Delete account, or by emailing hello@loopdine.com. Deleting your account permanently removes your loyalty cards, visits and unredeemed rewards at every Business. This cannot be undone.

9. Intellectual property

The Service, including its design, text, graphics, logos and underlying code, is owned by LoopDine and protected by United States and international intellectual property laws. "LoopDine" and the loop-rings mark are trademarks of LoopDine. You may not use them without our prior written permission. Business names, logos and offers shown in the Service belong to the respective Businesses.

We grant you a personal, non-exclusive, non-transferable, revocable licence to use the app and the Service for their intended purpose, subject to these Terms.

10. Information you submit

You are responsible for the accuracy of the information you provide. We use it as described in our Privacy Policy. If you send us feedback or suggestions, we may use them without obligation to you.

11. Third-party services

The Service relies on third parties, including Apple (the App Store, Apple Wallet and push notifications) and the providers listed in our Privacy Policy. Their own terms apply to their services, and we are not responsible for their practices.

If you downloaded the app from the Apple App Store: these Terms are between you and LoopDine, not Apple; Apple is not responsible for the app or its content and has no obligation to provide maintenance or support for it; and Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

Specifically, we do not guarantee:

• That the Service will be available at any particular time
• That any Business will continue to participate, or will honour any reward, prize or offer
• The quality of any goods or services provided by a Business

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LOOPDINE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total liability for any claim arising out of or related to the Service is limited to the greater of one hundred U.S. dollars ($100) or the amount you paid us for the Service in the twelve months before the claim.

14. Indemnification

You agree to indemnify and hold LoopDine harmless from any claims, losses, or expenses (including reasonable legal fees) arising out of your violation of these Terms, your misuse of the Service, or your violation of any law or any rights of a third party. For Businesses, this includes claims arising from your loyalty program, your prize games, and the messages you send.

15. Termination

You may stop using the Service at any time. We may suspend or terminate your access at any time, for any reason, with or without notice. Sections of these Terms that by their nature should survive termination (intellectual property, disclaimers, limitation of liability, indemnification, governing law) will survive.

16. Changes to these terms

We may update these Terms from time to time. When we do, we'll update the "Last updated" date at the top of this page. Your continued use of the Service after changes take effect means you accept the updated Terms.

17. Governing law & dispute resolution

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. Any dispute arising out of or related to these Terms will be resolved in the state or federal courts located in Delaware, and you consent to personal jurisdiction in those courts.

If you are a consumer, nothing in these Terms limits any non-waivable rights you have under the law where you live.

18. General

These Terms, together with our Privacy Policy and any plan or order a Business has accepted, are the entire agreement between you and LoopDine regarding the Service. If any provision is found unenforceable, the remaining provisions will continue in effect. Our failure to enforce any right under these Terms is not a waiver of that right.

19. Contact

Questions about these Terms? Email hello@loopdine.com.